Terms & Conditions

Acceptance

By using this website you are bound by these terms and conditions, which form a legally binding contract between you and Luma ABN 95 642 443 150. Please read them carefully before making a purchase. If you do not agree to these terms and conditions, we ask that you please do not use our website and instead contact us to discuss your order.

Use of This Website

You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party. You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use, and you may only download, print or use content for this purpose.

Products & Descriptions

We make every effort to ensure that product descriptions, images, specifications and prices on our website are accurate and correct at the time of publishing. However, colours may appear slightly different on screen compared to the physical product due to monitor settings and screen calibration.

We recommend ordering Polytec colour samples before purchasing if an exact colour match is critical to your project. Product dimensions are nominal and may vary slightly. If you are unhappy with your purchase, please review our Returns Policy.

Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to vary prices on this website at any time. Prices are subject to change until you have paid for the products in full.

Payment is required in full at the time of purchase. Payments are processed securely through Shopify Payments, our third-party payment provider. We accept Visa and Mastercard, along with any digital wallets and other payment methods displayed at checkout. Your card details are handled directly by Shopify Payments and are not stored by Luma.

By submitting an order you authorise us, through our payment provider, to charge your nominated payment method for the full order amount, including any applicable delivery costs and GST. Your order is not confirmed until payment has been authorised and received in full. If your payment is declined or cannot be processed, your order will not proceed.

We will always act to protect the details of your payment and purchase. However, in the absence of negligence, Luma will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data you have provided when ordering from our website.

Orders & Availability

We reserve the right to accept or reject an order for any reason, including unavailability of product, an error in the price, image or product description, or an error in your order. We reserve the right to contact you for verification purposes before allowing your order to be dispatched.

We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases, we may need to reject an order where we establish a product is unavailable. In such cases, we will refund in full all amounts you have paid for the unavailable product. We reserve the right to limit the sale of products to reasonable or normal quantities.

Cancelling an Order

We will attempt to cancel your order without delay, however it may not always be possible to stop an order that has already been processed for dispatch. Please contact us within 2 business days if you wish to cancel your order.

If your order has already been dispatched, please refer to our Returns Policy.

Delivery

Luma delivers to the Perth metropolitan area only. We do not currently deliver to regional Western Australia or interstate. If you're unsure whether your address falls within our delivery area, please contact us to confirm.

Delivery is included free of charge on any order that includes a custom vanity. For orders that don't include a custom vanity, a minimum order value applies for delivery and will be displayed at checkout. Estimated dispatch and delivery times are provided on each product page but are indicative only and not guaranteed.

Risk of loss and damage passes to you upon delivery. We recommend inspecting your order at the time of delivery and noting any visible damage with the courier. Please refer to our Returns Policy for information on damaged goods.

Installation

Luma vanities must be installed by a qualified tradesperson. Plumbing connections must be completed by a licensed plumber in accordance with Australian regulations. Luma is not responsible for any damage, injury or loss arising from incorrect or unauthorised installation.

Returns & Damaged Products

Returns are accepted in accordance with our Returns Policy. Your rights under the Australian Consumer Law are not affected by these terms.

Warranty

Our products come with a manufacturer's warranty as detailed on our Warranty page. Warranty claims are subject to the conditions outlined there.

Privacy

Your privacy is very important to us and we will always act to protect your information. We collect and handle your personal information in accordance with our Privacy Policy and the Australian Privacy Principles. By agreeing to these terms and conditions you will be deemed to have read, understood and agreed to our Privacy Policy in its entirety.

Spam

We will never deliberately send you an electronic message without your consent.

Cookies

A Cookie is a small data file stored by your web browser on your computer. We use Cookies to help monitor your online activity and to learn which advertisements bring users to our website. The information that we collect and share from Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or the details of your internet service provider.

Intellectual Property

All content on this website, including text, images, logos, graphics and design, is the property of Luma and is protected by Australian and international copyright law. You may not reproduce, distribute or use any content from this site without prior written permission.

Damage to Computer or Other Device

We take reasonable care in ensuring that our website is free from viruses or other dangerous content, however we cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

Website Availability & Changes

We may change or update this website and these terms and conditions at any time. Your continued use of this website after any changes will constitute your acceptance of such changes.

We will not accept responsibility if this site is unavailable as a result of computer downtime, malfunction or other factors beyond our control.

Termination

If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this website.

Limitation of Liability

Your use of this website is at your own discretion. We make no warranties or representations about this website or any of its content, accept no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content, and do not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Luma in relation to the use of this website or its content is limited as provided under the Australian Consumer Law.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link should be directed to the responsible site administrator.

Governing Law

These terms are governed by the laws of Western Australia, and you agree to submit to the exclusive jurisdiction of the courts of Western Australia for any disputes arising under these terms.