Our Commitment

At Luma, we want you to be completely satisfied with your purchase. We understand that buying cabinetry online requires confidence in both the product and the process, so we've designed our returns policy to be fair and transparent.

Change of Mind

Our cabinetry and benchtops are made to order and built to your specifications. For this reason we are unable to accept change-of-mind returns on custom cabinetry and benchtops. Please choose carefully and reach out to us before ordering if you have any questions about sizing, finishes or configuration.

Unopened tapware, sinkware and handles may be returned for change of mind. See the Tapware, Sinkware & Handles section below for the conditions that apply.

Damaged or Faulty Products

If your product arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you, including return delivery.

Please inspect all items carefully upon delivery and note any visible damage with the courier at the time of delivery where possible.

Tapware, Sinkware & Handles

Tapware, sinkware and handles sourced from ABI Interiors may be returned within 14 days of delivery, provided they are unopened and in their original, unused condition with all packaging intact. Items that have been opened, installed, used or show signs of wear cannot be returned.

Change-of-mind returns on these items are subject to a 15% restocking fee. Return delivery costs are the responsibility of the customer.

Items That Cannot Be Returned

• Custom cabinetry and benchtops (change of mind)
• Products that have been installed or assembled
• Products that have been modified, cut or altered in any way
• Tapware, sinkware and handles that have been opened or used
• Products without original packaging

How to Request a Return

To start a return, please email us at hello@luma.com.au or call (08) 6558 2395 with your order number and reason for return. We'll respond within one business day with return instructions.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.

Questions?

If you have any questions about our returns policy, please get in touch. We're happy to help.